FAQ & Support

Yes. Each piece is prepared in our atelier in Trieste according to the selected configuration: model, size, colour, finish and any custom details. We do not work on a mass-production basis: every product is prepared, finished and individually checked before dispatch.

Preparation normally takes 6–7 business days before dispatch. Special colours, bespoke work or particular configurations may require a little longer; if so, we will let you know before your order leaves our atelier.

If production has not yet started, contact us as soon as possible and we will check what can still be changed or cancelled. Once production has begun, especially for personalised or made-to-request pieces, some changes may no longer be possible.

Depending on the model, you can choose from a wide selection of colours and finishes in our ColorLab and, for specific projects, request RAL or NCS references, engravings, logos or other dedicated details. If you have a particular requirement, we can review it together before you place the order.

No. The right of withdrawal does not apply to products made to measure or clearly personalised. Your statutory rights in the event of a defective or non-conforming product remain unaffected. For further details, please see our Refund Policy.

We take care to represent finishes as accurately as possible, but screen brightness, ambient light and surrounding materials can affect colour perception. Where colour matching is especially important, we recommend referring to an official RAL or NCS code.

Our clocks use quality quartz movements selected for very quiet operation. If a model offers a movement with different characteristics, such as a radio-controlled option, this is stated on the relevant product page.

No. Batteries are not included in the package.

On selected models, the radio-controlled movement can automatically synchronise the time via the DCF77 signal and manage the change between standard time and daylight saving time. Reception depends on geographical location, the structure of the building and possible interference in the surrounding environment.

No. The pendulum movement is independent from the movement controlling the hands, so the two functions operate separately.

We ship within Italy, across Europe and to many international destinations. Available destinations, delivery options and costs are shown according to the shipping address entered at checkout.

As soon as your order leaves our atelier, you will receive a dispatch confirmation by email with the tracking link, where available for the selected service.

There may be. For destinations outside the European Union, any customs duties, import taxes, local VAT and other charges imposed by the authorities in the destination country are not included in the order price or shipping cost and remain the responsibility of the buyer. The courier may also charge customs-clearance fees.

You can consult our Shipping Policy for the complete and current conditions.

For products that do not fall within the legal exceptions, returns are possible in accordance with the terms and conditions set out in our Refund Policy. Please contact us before sending any item back.

Contact us as soon as possible, quoting your order number and attaching clear photographs of the product and packaging. This allows us to assess what happened quickly and assist you as effectively as possible.

We are available for product information, customisation, installation and after-sales assistance. You can contact us here or write directly to info@calleadesign.com. You will receive a personal reply from our atelier in Trieste.