Shipping policy

Production and dispatch
Each CalleaDesign product is prepared in our atelier in Trieste according to the selected configuration. Production normally takes 5–6 business days before dispatch.

Special colours, personalised details or bespoke work may require a little longer; if so, we will let you know before your order leaves our atelier.

Free standard shipping
Standard shipping is free to Italy, France, Germany and Austria.

For all other destinations, the available shipping options and the exact cost are shown at checkout before the order is confirmed.

Delivery times
Transit times begin once the order has been handed over to the carrier and vary according to destination.

Any delivery times shown on the website or communicated after purchase are estimates unless expressly stated otherwise.

Tracking
As soon as your order leaves our atelier, you will receive a dispatch confirmation by email with the tracking link, where available for the selected service.

International and non-EU orders
We ship to the countries available at checkout.

For destinations outside the European Union, customs duties, import taxes, local VAT and other charges may be imposed by the authorities in the destination country.

Unless expressly included at checkout, these charges are not included in the product price or shipping cost and remain the responsibility of the buyer. The carrier may also charge customs-clearance fees.

Customs procedures may also result in additional delivery time beyond CalleaDesign’s control.

Delivery address and failed delivery
Please make sure that the delivery address entered with your order is complete and accurate.

If a shipment cannot be delivered because of an incorrect or incomplete address, refusal of the parcel or failure to collect it within the carrier’s storage period, additional shipping or return costs may be charged where permitted by applicable law.

Damage in transit
We recommend checking the condition of the packaging when your order is delivered.

If the parcel shows visible signs of damage, please note this with the carrier at the time of delivery whenever possible.

If the product itself is damaged, defective or different from the item ordered, please contact us as soon as possible, quoting your order number and attaching clear photographs of the product and packaging.

Contact
For any question regarding shipping or delivery, you can contact us through our Contact page or write directly to info@calleadesign.com.